Tenant Resources and Guidelines
W elcome to our tenants’ section! Here you will find your tenant portal, tenancy forms, fact sheets and key information on inspections, maintenance, storm and emergency repair to make your tenancy with us easy and enjoyable.
Over the Christmas holidays our office will be close from 12.30pm Saturday 21st December and reopen Monday 6th January at 8.30am. During this time log all maintenance on your tenant portal as usual, however only Emergency repairs will be actioned.
Please refer to the Emergency Maintenance section below for instructions on how to proceed.
Wishing you a Merry Christmas and a wonderful New Year.
Tenant Portal Login
Your tenant portal allows you to log maintenance requests directly. When logging a request, make sure you include as much information as possible including a description of the issue, what steps you have taken to rectify it, photos and any other information that will assist in the assessment of the issue.
Fact Sheets & Videos
We’ve put together fact sheets on videos on everything you need to know about renting from the moment you enter to the moment you leave. These will be updated regularly so be sure to come back and check this area for more information.
- Property Pursuit Quick Reference Guide
- Pocket Guide for Tenants (RTA)
- Water Charging (RTA)
- Smoke Alarms (RTA)
- Fair wear and tear description and examples
- Maintenance Obligations
- Trouble Shooting During a Tenancy Guide
- Vacating a Property Guide
- Cleaning checklist for vacating tenants
- Safety: Blinds and Curtain Cords
- Safety: Fire Evacuation Plan Safety
- Moving Out Guide (RTA)
Storm and emergency repair information
During or after a storm, if your life is at risk please call 000 immediately. If the property becomes damaged and it is necessary to protect it from further damage, call the SES on 132 500.
In the event of emergency repair, please ring our office immediately on 1300 726 604 and we will attend to your problem as quickly as possible. Be sure to check the Emergency repairs guide in the Property Pursuit Quick Reference Guide first and follow the trouble shooting guidelines.
If you have an emergency outside business hours contact the following trades:
PLUMBING: Yep Plumbing 0401 521288 or RTL Plumbing 0402 089128
ELECTRICAL: Electrolite 0409 610803 or RTL Electrical 0402 089128
GENERAL EMERGENCY REPAIRS: DMC Consultancy 0414 694639
At the start of your tenancy, an Entry Condition Report will be done and provided to you when you collect the keys. This ensures you aren’t held accountable for the damage that was present before you moved in. You are encouraged to add further notes and comments before you sign and return it to our office within 3 days. An Exit Report will also be done on your departure to ensure the property is left in the same condition when you entered.
Routine inspections are done two to four times per year depending on your landlord’s requirements. The purpose of these inspections is to inform the owner of the condition of their property and notify them of any maintenance required. If you have found minor maintenance issues that haven’t warranted urgent repair, we encourage you to mention these at the inspection. Please note that photos may be taken during the inspection to send back to the owner.
When you notice a maintenance issue, it’s important to inform your property manager as soon as possible via the Tenant Portal.
Please note that jobs requiring the attention of tradespeople do require permission from your landlord. Once this permission has been obtained a work order will be forwarded to the relevant tradesperson, and they will contact you directly to work out a suitable time to carry out the approved maintenance.
If additional work is carried out under your request that is not approved by the landlord, or if it is found that you are responsible for the damage, whether accidentally or maliciously, you will be responsible for payment of the repair.